Cancellation Policy

Last updated: 25 July 2026

This policy applies to orders placed on jonacart.com.

Cancellation window

You may request cancellation promptly after ordering and within 3 days, provided the order has not been dispatched, handed to the courier, customised, made to order or otherwise entered a non-cancellable processing stage.

How to request cancellation

Use the account/order section where available or email hello@jonacart.com with the order number, registered contact details and reason. A request is not final until approved.

Approval and exceptions

Approval depends on order status. Personalised, customised, made-to-order, hygiene-sensitive, digital, clearance or final-sale products may not be cancellable after processing begins. We may cancel orders affected by unavailable stock, pricing errors, suspected fraud or unserviceable addresses.

Refund after cancellation

For an approved prepaid cancellation, the eligible refund is initiated to the original payment method within 4–5 working days. The bank or payment provider may require additional time to credit the amount. No refund is due on an unpaid Cash on Delivery order.

Contact

Legal business name: JONARK PRIVATE LIMITED
GST Principal Place of Business: 2nd Floor, Building/Flat No. 208, Rangila Park, Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101
Email: hello@jonacart.com
Phone: +91 92119-81023