Return Policy

Last updated: 25 July 2026

This Return Policy applies to eligible purchases from jonacart.com.

Return window and eligibility

Unless a product page states otherwise, an eligible return request must be submitted within 10 days of delivery. The item must be unused, undamaged and complete with original packaging, tags, accessories, manuals, invoice and promotional items.

Damaged, defective or incorrect items

Report the issue promptly with the order number, clear photographs and an unboxing video where available. We may arrange troubleshooting, inspection, pickup, replacement, exchange or refund according to the verified issue.

Non-returnable products

Personalised, customised, made-to-order, opened hygiene-sensitive, used, altered, damaged, clearance, final-sale, perishable, digital or incomplete products are generally non-returnable unless defective, damaged or incorrectly supplied and consumer law requires a remedy.

Inspection

Returns are subject to approval and inspection. A pickup may be arranged where serviceable. The product-specific terms shown at purchase apply where they provide clearer category conditions.

Contact

Legal business name: JONARK PRIVATE LIMITED
GST Principal Place of Business: 2nd Floor, Building/Flat No. 208, Rangila Park, Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101
Email: hello@jonacart.com
Phone: +91 92119-81023