Refund Policy

Last updated: 25 July 2026

This Refund Policy applies to purchases from jonacart.com.

Refund eligibility

A refund may be approved for an eligible cancellation or return, an unavailable product, duplicate payment, confirmed failed transaction or another case accepted under our policies and applicable law.

Refund method and timing

Eligible prepaid refunds are normally initiated to the original payment method within 4–5 working days after approval. The bank, card network, wallet, UPI provider or payment gateway may require additional time to display the credit. For paid Cash on Delivery orders, we may request verified bank or UPI details.

Deductions and charges

A partial refund or permitted deduction may apply to part-order returns, missing items, unreturned promotional benefits or non-refundable shipping/Cash on Delivery charges, unless the issue resulted from our error or applicable law requires otherwise.

Failed payments

If an amount is debited but the order is not confirmed, first check your account/order status and bank statement. Reversals may be processed automatically by the payment provider. Contact us with the transaction reference if the amount is not reversed within the provider’s stated period.

Contact

Legal business name: JONARK PRIVATE LIMITED
GST Principal Place of Business: 2nd Floor, Building/Flat No. 208, Rangila Park, Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101
Email: hello@jonacart.com
Phone: +91 92119-81023