Cancellation Policy

Before your order ships

This is the easiest case. Email [email protected] or call +91-8460681042 with your order ID and a quick reason. As long as our warehouse hasn't handed the parcel to the courier yet, we'll cancel it right away.

If you paid online

Once we confirm the cancellation went through before dispatch, the full amount you paid — including shipping if it was charged — gets refunded per our Refund Policy.

If you chose Cash on Delivery

Nothing to refund here since no money changed hands. We simply close the order in our system. One note: repeatedly cancelling COD orders at the last minute can lead to COD being restricted on your account going forward — it's the one thing that genuinely disrupts our fulfilment partners.

Once it's already on its way

Cancellation through the website stops being an option the moment your order ships. From here you have two paths:

• Refuse the delivery at your doorstep if the courier allows it (it'll come back to us and go through our standard return inspection).
• Accept the parcel and raise a return request within our usual return window instead.

When we might cancel your order

Occasionally we have to cancel from our end — the product went out of stock faster than expected, there was a pricing or listing error, payment came through incomplete or looked fraudulent, or we simply can't deliver to your pin code. In every one of these cases, any amount you paid is refunded in full.

Checking where your order stands

Log into your account and check the Profile / Orders section for real-time status. If you need to cancel urgently, act fast — the window narrows quickly once packing begins.